Enrich support

Contact support@enrich-mind.com. Include your app build, iOS version, what happened and any visible error. Do not send passwords, sign-in codes, payment-card details or sensitive source content.

Getting started and signing in

Bring an idea, paste text or add a supported public link, then tap Enrich and accept the data-sharing notice. Your first successful enrichment can be anonymous. Sign in with an email code before the second; your first run counts toward the three lifetime free enrichments. There is no automatic paid enrollment.

If a code does not arrive, check the address and spam folder, wait at least 60 seconds before requesting another, and use the newest code. Never share your sign-in code with support.

Your plan and allowance

The home screen shows your free or paid plan and remaining allowance. Enrich Monthly costs $19.99/month in the U.S. and includes 100 successful enrichments per subscription month, up to 20 each UTC day. Failed or incomplete results do not count; processing may temporarily reserve a run. See subscription terms.

Purchase, refresh and restore

After a purchase, Enrich checks membership with the server. If confirmation is pending, use Refresh membership on the Membership screen; do not purchase again just to retry verification. After reinstalling, sign in to your Enrich account, use the Apple Account that purchased, and tap Restore purchases. Restoring does not reset usage.

Cancel or manage renewals in Apple subscription settings. Deleting the app or your Enrich account does not cancel billing. For an Apple refund request, use Report a Problem.

Links and incomplete reads

Enrich supports selected public TikTok, Instagram, LinkedIn and Substack links. Source restrictions or unavailable audio can prevent complete extraction. Check the source-processing checklist to see whether the read used a caption, speech transcript or on-screen text. Reading a cover image does not mean the whole video was visually analyzed. If a source is unavailable, try a public canonical link or paste a passage you have permission to use.

An interrupted request may still finish on the server. Follow the displayed recovery instructions rather than repeatedly starting new requests. Abandoned reservations expire after 15 minutes. If allowance or deletion remains blocked beyond that time, contact support.

Your Library

Saved reads, notes and highlights stay on this device, separated by account. Sign out hides that account’s reads; sign back into the same account to see them. There is no cloud Library sync. Older shared device Libraries are not automatically assigned to an account. This version does not offer an import or recovery feature for those Libraries.

Deletion and removal requests

Delete individual saved reads in Library. To delete your account, open Settings → Manage account → Delete account and follow the confirmation. The privacy policy explains which subscription usage records survive with account links removed. For a processed-item removal request, email support@enrich-mind.com with enough information to identify it, such as its public source URL. We cannot remotely erase local copies on another device.